Getting TouchBistro Set Up for Your Online Ordering Aggregator

Chapter 1. Introduction

TouchBistro uses the Orders section to manage online orders. If online ordering is enabled for the account, an online ordering tab will appear on the Orders screen.

Chapter 2. Before You Begin

Section 1. Enable Safe Printing

1. Tap Admin | Admin Settings.

2. Tap Advanced.

3. Scroll down to the Printing section and slide Enable Safe Printing to the green position.

Section 2. Ordermark Users Must Disable Inclusive Taxes

Ordermark does not support inclusive taxes. If you are using Deliverect, you can skip this section.

Before you begin using Ordermark, you need to disable inclusive taxes.

1. Tap Admin | Admin Settings.

2. Tap Menu and tap Taxes.

3. Scroll to the bottom and disable Inclusive Tax.

Note: Your menu items will now appear with their pre-tax prices. The numbers may look unfamiliar but they accurately represent the pre-tax price. If you want to add new items, you’ll have to add them at pre-tax prices. If you prefer them to round out to whole prices ($5, $9, etc.), see this guide. Chapter 4 will link to a utility you can use to determine what pre tax price you need to set a menu item to get it to round out to the desired price after taxes.

Section 3. Review Your Menu Item Modifiers

Online Ordering Aggregators do not work with “nested modifiers”. That is, if you have a menu item as a modifier and the menu item modifier has its own modifier, your Online Ordering Aggregator will not import the second level modifier.

For example, you have a burger meal that prompts for an included side. The customer can have the burger with either fries or a Caesar salad. Both of these modifiers are menu item modifiers (that is they’re also menu items that can be added a la carte).

The customer selects the Caesar salad. The Caesar salad, being a menu item, is configured to prompt for its own modifiers (chicken/no chicken).

When added to the Order screen, the chain of modifier selections are “nested”.

Section 4. Solving for Nested Modifiers

There are a couple methods.

1. For any menu item modifier that spawns its own modifier, break into individual menu items with the modifier as part of the menu item name.

2. Replace the menu item modifier with simple text modifiers.

1) Method 1 – New Menu Items

Method 1 is useful if you’re using the inventory system or the costing system.

1. First, ensure there are no menu items on tables. You won’t be able to edit modifiers if the menu item is open on a table.

2. Access the modifier (for example, Sides) and delete the menu item modifiers that spawn their own modifier prompts (in this example, we’re deleting the Caesar salad).

3. Create menu items representing their modifications. For example, create a Caesar Salad – No Chicken and a Caesar Salad – With Chicken. In each case, give the menu item a zero price and hide the item. By hiding the item, it won’t be made available for order via the Order screen. However, it will still be available to set up as a menu item modifier. Set up the inventory recipe costing for each or use the simple Cost field.

4. Return to your modifier group (for example, sides).

5. Add the new hidden menu items as menu item modifiers.

6. If any of the options have up charges with the addition (for example, Caesar salad was complimentary with the burger but an extra $3 if modified with chicken), set the upcharge.

7. If ordered, the new modifier dialog will show the “flattened” modifier options.

2) Method 2 – Replace with Text Modifiers

Method 2 is useful if you’re not using the inventory system or menu item costing.

1. First, ensure there are no menu items on tables. You won’t be able to edit modifiers if the menu item is open on a table.

2. Access the modifier (for example, Sides) and delete the menu item modifiers that spawn their own modifier prompts (in this example, we’re deleting the Caesar salad).

3. Add text modifiers representing your menu item modifiers with the modifier option.

4. Add, for example, Caesar Salad – No Chicken and a Caesar Salad – With Chicken modifiers. Give the With Chicken version the appropriate upcharge ($3).

5. If ordered, the new modifier dialog will show the “flattened” modifier options. As noted, however, text modifiers selected will not factor in towards food cost data.

Section 5. Review Your Use of the Common Modifier Group

By default, TouchBistro assigns the Common modifier group to all menu items you create.

The Common modifier group is intended to convey in-venue cooking instructions and other kitchen directives. Hence, the Common modifier group is not included as an online ordering Modifier option when you upload your menu for online ordering. If you’ve added additional modifier options to the Common modifier group that are food modifications, you need to remove them and create a new Modifier Group.

In the above example, we have a limited menu and most menu items come with a choice of BBQ sauce. So we’ve thrown customer spicy level options under the Common modifier group.

For online ordering, we should swipe left on each BBQ sauce option and delete it.

You should then create a modifier group for your BBQ sauces and reenter the BBQ sauce options.

Section 6. Review Best Practices

1. Ensure you use only one iPad to manage and process online orders. If an order is acknowledged via one iPad, TouchBistro will not communicate order acknowledgment to the other iPads. Hence, to avoid confusion and preparing the same order multiple times, designate one iPad for online ordering.

2. You should disable online order messaging on all iPads except the iPad you’re using to manage online orders.

3. Before setting up the integration between TouchBistro and your Online Ordering Aggregator, ensure your TouchBistro menu and modifiers are first set up on your third-party ordering platforms.

4. Review all your menu item names, your modifier category names and options, and your menu category names. Ensure they avoid keyboard characters ($&#<> etc.) and things like Emoticons.

Section 7. Enable Takeout Header and Party Name on Your Kitchen Tickets

If you plan to use a copy of the kitchen ticket to staple to the order takeout bag, you will probably want to ensure the person who ordered the food (the “party name”) and the delivery service are featured prominently on the kitchen ticket. To do so:

1. Tap Admin | Admin Settings.

2. Tap Order Tickets.

3. You should ensure Include takeout header, Include order notes, and Include party name are enabled.

4. Tap Done.

Section 8. Enable Party Name on Your Guest Checks

If you plan to use a copy of the kitchen ticket to staple to the order takeout bag, you will probably want to ensure the person who ordered the food (the “party name”) and the delivery service are featured prominently on the kitchen ticket. To do so:

1. Tap Admin | Admin Settings.

2. Tap Bill / Guest Checks.

3. You should ensure Include party name is enabled.

4. Tap Done.

Chapter 3. Enable in Your Cloud Portal and Get Your Restaurant ID

1.  Login to your TouchBistro cloud portal.

2. Click App Marketplace.

3.  Locate your Deliverect or Ordermark “chicklet” and click Set Up.

4.  Select Enabled. Copy your Restaurant ID. You will need to enter this into your third party integration. Please consult with your third party onboarding representative for the location to enter it. Click Save.

Chapter 4. Configuring and Uploading Your Menu

If you have multiple Menus set up, you can only make one available for online ordering.

1. Tap Admin | Admin Settings.

2. Tap Menu and then Menus.

3. Tap the menu you want to be available for online ordering. With Ordermark and Deliverect, we suggest enabling your full menu and uploading that. You will, from your Ordermark or Deliverect portal, be able to specify which menu categories and which menu items should be posted to your third party delivery services.

4. Open the Menu. Add Menu Categories you want to make available for online ordering and enable Online Ordering. Tap Done.

5. If TouchBistro detects another Menu was enabled for online ordering, you will be given the choice to Continue, that is override the existing selection with this Menu. If you prefer to keep the previous menu, tap Cancel.

6. After selecting your menu, tap Upload Menu from the main Menus screen.

7. After a brief moment, you will see a Success dialog. Tap OK.

If you make any changes to your menu items, menu categories, or the menu, you will need to return to this screen and tap Upload Menu. Proceed to your portal and import your uploaded menu.

Section 1. Uploading and Your Online Ordering Aggregator Portal

When you tap upload, the following Menu Item fields are uploaded: Menu Item Name, Menu Item Price, Menu Item Description, Menu item Modifiers.

Menu item pictures, UPCs, Printer settings, and Tax settings are not uploaded. You will need to reset your menu item tax settings via your Ordermark or Deliverect portal.

Ordermark and Deliverect allow you to create menu items and modifiers in the portal, however, we advise not using this feature. If there is no matching Menu Item or Modifier Group in TouchBistro, the items created via your Ordermark portal will not appear in your TouchBistro Online Ordering tab. Modifiers created in Deliverect will be treated as a guest check note in TouchBistro.

Chapter 5. Receipt Printing and Notifications

Under Admin | Admin Settings | Online Ordering you can control aspects of online ordering.

Enable Receipt Printing: When you acknowledge an order, by default TouchBistro will print out a receipt/guest check. If you wish to suppress the receipt printing, disable this option.

Enable Notifications: This option will only be available if you using a multi iPad set up (with Pro Server). This is a local setting for each iPad. You should disable notifications for all iPads except for the one iPad you have designated to manage online ordering. By disabling notifications, servers will be less likely to respond to online orders they’re not required to respond to.

 

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