Support & Training

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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

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If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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iPadOS 13 Bluetooth Setting

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Introduction

If you have updated your iPad(s) to iPadOS 13, the new iPadOS needs you to enable certain privacy settings to operate with audio and Bluetooth payment devices that integrate with TouchBistro (for example, the RP457c or the Moby8500). This guide will walk you through the proper iPad setting that need to be enabled.

Enable Microphone and Bluetooth

1.  Tap Settings.

2.  Tap Screen Time and then Content & Privacy Restrictions.

3.  Enable Content & Privacy Restrictions and ensure Microphone and Bluetooth Sharing are both set to Allow Changes.

4.  On the left, scroll down to Privacy and tap Bluetooth.

5.  Ensure TouchBistro POS is enabled.