Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

Frequently Asked Questions

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

Support Department of the Year!

Moneris iPP320 Troubleshooting

Errors

Max Refund Exceeded Error

Moneris sets a daily maximum for refunds and voids. For example, you may not be able to refund more than $5,000 a day and void $500 a day. This error means you’ve exceeded one of those limits. Wait until the next day to do the void or refund. Contact your Moneris representative to check your limits.

No Terminal Found – V11 Not Selected Error

You did not select the V11 version of your iPP320 terminal. Access Admin | Admin Settings | Payment Gateways. Tap the Setup button associated with Moneris. Tap Manage iPP320 Terminals. Check each terminal to ensure Terminal Model is set to Ingenico iPP320 v11.