Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Publish your changes in RMM

Print

Any time you make changes to your menus or restaurant, you must publish your changes before they take effect. It’s important to publish often. Do not let pending changes build up. If you have, say, hundreds of pending changes, it can take a long time to upload and process those changes. In general, publish before you’ve exceeded 200 pending changes.

1. Click Publish.

2. Confirm by clicking Publish.

3. Reopen the TouchBistro app and restaurant. Login as Admin.

4. Ensure you have no open orders (tables, cash register, takeout/delivery, or bar tabs). You cannot update menu items that are part of open orders.

5. Tap Admin | Check for Menu Changes. If you wish Managers or other staff members to have access to option, see Assigning Update Rights.

6. Tap OK and follow the on-screen prompts.

Note: You should not publish changes while in service. Making frequent changes to your menu or restaurant while in service can lead to data corruption. Ideally you should publish changes at the start of your day or at the end of your day.

See Next Step

Step 8 – Set Your Menu Category’s Printer in the App

See Previous Step

Step 6 – Create Modifier Groups

 

touchbistro screen capture Return to Table of Contents