Support & Training

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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Reservations iPad App – Logging In and Screen Layout

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Chapter 1. Logging In

After launching the app, you will be prompted to log in. You can either log in as your admin account or as a staff member who has been provided a password.

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1. In the Company Code field, enter the company code you were given when you first signed up for TouchBistro Reservations. This should only need to be entered once.

2. Username is either admin or the username you created for the employee profile.

3. Password is the password you created for the employee profile. If there was no password associated with the username, the employee cannot use his/her username to open the TouchBistro Reservations app.

Chapter 2. Screen Layout

After you log in, you will see your main screen.

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Option

Description

Main Menu

Tap the Main Menu button to access additional options.

Notes

Tap the Notes button to access notes that have been left.

Calendar Tool

Tap to view reservations for different day.

AM/PM Timeslot

Tap to view Rreservations for either the AM or PM timeslot.

Live View

Tap Live to view the floorplan in live mode.

Refresh

Tap Refresh to retrieve new reservations or other changes.

Timetable

The Timetable shows tables/seat reserved for each time segment.

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Tap a time segment to show which tables are still available for reservation for that time segment.

Floorplan

The floorplan shows tables available for reservation, tables reserved, and the status of occupied tables.

Create a reservation

Tap Add reservation to quickly start a new reservation.

Switch Floors

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If you have multiple floorplans, tap the floors button to select a new floor.

The floor button also shows the number of tables and seats reserved for that floor.

Change List view

You can change the left panel’s view to either the Reservation List, the Waiting List, or the Server List.

 

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