Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Reservations iPad App – Off Line

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If you lose your Internet connection, as long as you are still logged into TouchBistro Reservations, you will still have “read only” access to the following functionality:

1. Ability to access up to one week of previous activity and reservations.

2. Ability to access up to two weeks of upcoming reservations.

You will not have the following key capabilities until your connection is restored:

1. The ability to add new reservations, seat walkins, and add diners to a waitlist.

2. Ability to retrieve reservations made by the diner online.

3. Ability to communicate with the customer via the app (e.g., send automatic emails/SMS messages).

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