Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Seating a Table

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Chapter 1. Seating Via the Floorplan

1. Locate the table on the floor plan you wish to seat the patrons.

2. Tap the table.

3. The Choose a Party Size screen will appear.

4. If you know the name of the party, enter the party’s name. If you leave this blank, TouchBistro will assign a number. Each day TouchBistro resets this number to 1.

5. The party size defaults to the table’s pre-programmed maximum number of seats. Tap Add if the number of actual guests matches or tap the actual number of guests to be seated.

6. You will be taken to the order screen.

Chapter 2. Seat Properties

After sitting a table, you can tap a seat’s Information icon and enter a patron name and age/gender information.

1. After tapping a seat’s Information icon, tap Seat Properties.

2. Enter a name and optionally select gender/age information. Tap Save.

3. The name/gender information appears on the seat banner.

4. As well, if you send a kitchen ticket, these properties will appear on the kitchen ticket along with the seat number. (Note, these properties will not get sent to the KDS).

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