Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Setting Up a Menu Category outside of the Menus Option in RMM

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You don’t have to create Menu Categories under the Menus option. You can click Categories and create one this way.

1.  To add a new Menu Category, click the Add + icon at the top right.

2.  Enable applicable taxes and give your Menu Category a name (e.g., Coffee).

3.  Your Menu Category will default to the Drinks course. If need to change this click on the Course drop-down list and select the appropriate course.

4.  Click the Icon drop-down list and select an icon you would want to represent this category in the TouchBistro app.

5.  Click the Background Color drop-down list and select a color to represent this Menu Category for the Text view on the Order screen. Use the color picker tool to select the color.

6.  Click on the Sales Category drop-down list and select which Sales Category this Menu Category belongs to. For non-alcoholic drinks (coffee, soft drinks), you would typically use the Food sale category.

7.  If you would like to temporarily hide this Menu Category (and associated menu items), set Hide on Schedule to On. If you would like to hide it on certain days and at certain times specify the time range and days it should be hidden. For example, we are required by law to prohibit alcohol sales on Sundays until after 11 am. So, we would set the time range from our opening time (8 am) until 11 am. We would then enable the days this category should be hidden during that time range. In this case we set Sunday to On.

8.  Click Sort Menu Items By drop-down list to set how you want menu items under this category to sort on the Order screen. Usually Custom (allow you to manually sort) is most appropriate.

9.  Tap Create.

Note: the cloud does not let you specify kitchen ticket printers. You need to complete that in the TouchBistro app after you’ve posted your changes.

 

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