Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Specifying Seats for a Shared Item

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Let’s say seat 1, 2, and 3 shared a bottle of wine. Later a fourth guest arrived. The wine was done by the time the fourth guest arrived. It’s doubtful the fourth guest will want to pay for a shared item he or she didn’t get to enjoy. To ensure only the guests who enjoyed the shared item are responsible for paying for the shared item, you can use the Split Item Among Seats option.

Note: This option is not available if the items have not been sent as a kitchen ticket.

1. Tap the Shared Order Item.

2. Tap Split Item Among Seats.

3. And tap seat 1, 2, and 3 who are splitting this item.

4. Tap Save.

5. The item will be removed from the Shared Order section and portioned out among the targeted seats.

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