Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

Frequently Asked Questions

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

Support Department of the Year!

Table Options

If you tap and hold on a table from the floor plan, you have the following options.

Option	Description
Print Preview	Shows you a preview of the bill.
Transfer Table From…	Transfer the table to another server.
Transfer Entire Party	Transfer the entire party to another table.
Rename Party	Give the party a new name.
Print All On One Bill	Let’s you print the bill for the customer without having to open the table
Transfer Order to Tab	Use if the diners prefer to move to the bar.
Delete/Void All Items and Close Table	Delete all items if no items have yet been sent to the kitchen and close the table. If some items have been sent to the kitchen, this will void those items, delete unsent items, and close the table.
Close Table	Close the table if the bill has been paid. If the bill has not been paid, this will take you to the checkout screen.

Option

Description

Print Preview

Shows you a preview of the bill.

Transfer Table From…

Transfer the table to another server.

Transfer Entire Party

Transfer the entire party to another table.

Rename Party

Give the party a new name.

Print All On One Bill

Let’s you print the bill for the customer without having to open the table

Transfer Order to Tab

Use if the diners prefer to move to the bar.

Delete/Void All Items and Close Table

Delete all items if no items have yet been sent to the kitchen and close the table. If some items have been sent to the kitchen, this will void those items, delete unsent items, and close the table.

Close Table

Close the table if the bill has been paid. If the bill has not been paid, this will take you to the checkout screen.

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