Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

Frequently Asked Questions

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

Support Department of the Year!

Voiding an Item

1. If the item has been sent to the kitchen or bar, you will need to void the item.

2. Tap on the item.

3. Select Void from the pop-up menu.

4. You may need to enter a Manager Confirmation Code to process the void. If so, find a manager or admin and have him/her enter his/her code. You should not have a manager or admin login and perform void him/herself.

5. Select a Preset or Custom void reason.

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