Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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What’s New in 9.3.2?

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Chapter 1. New Admin Settings Screen

We’ve changed the look and feel of the Admin Settings screen. Previously options were ordered in order of use for setting up your restaurant. However, you might typically do that once. After that the options were not in the most efficient order for managing your venue.

To this end, we’ve grouped the options Admins need to use the most post-setup. For example, Menu is now at the top as most venues regularly adjust their menu (86ing items, changing prices, adding new specials, etc.).

Chapter 2. Partners Renamed App Marketplace

We’ve renamed the Partners screen to App Marketplace. You can now view a list of all third-party integrations as well as key TouchBistro companion apps available for integrating with TouchBistro POS.

If you need to access your set up screen for third party integrations like 7shifts or Factura Electronica you now access those screens here.

Tap the Get Started button to access the actual setup screen. If you’re not yet integrated, each partner screen has a Learn More link plus at the bottom an indication what countries the third-party integration is limited to.

Section 1. Shogo

Shogo is now enabled/disabled from your cloud portal. We have also removed the ability to re-upload previous business days from TouchBistro POS.