Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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Support Department of the Year!

What’s New in TouchBistro 9.2.8?

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Chapter 1. Manually Editing Shifts Indicates Who Edited the Shift and When

If a manager or Admin edits a shift via Options | Staff List, the edited shift will note who made the adjustment and the day/time the adjustment was made.

Chapter 2. Online Ordering

Section 1. Search Close Bills by Online Order Number

If you need to find a specific bill by its online ordering number (generated by TouchBistro Online Ordering or a third-party online ordering service) in the list of closed bills, you can now search on the specific order number.

Chapter 3. Accepted but Not Completed Orders No Longer Auto Close

Previous to 9.2.8, if you accepted an online order but did not complete the order (e.g., take payment for the order), TouchBistro would auto complete the bill after three hours. We no longer autocomplete bills.

If you’re leaving accepted bills under your Online Ordering tab and you want to close your day, you will need to tap Ignore next to All orders closed on your End of Day Checklist.