Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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What’s New in TouchBistro 9.2.5

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Chapter 1. TouchBistro Online Ordering Online Payments (Canada)

If you are using online payments with TouchBistro Online Ordering, orders in the Online Ordering tab now have small flags indicating whether or not the order was paid online. Paid indicates the order has already been paid and there’s no need to collect payment. Unpaid indicates the diner has optioned to pay for the order upon pickup or delivery.

Chapter 2. Chase Merchant Services (Canada)

We’ve redesigned the Chase Merchant Services setup screen.

If you need to edit or add a new device, adding a terminal no longer invokes a pop-up screen.

Section 1. New Terminal Models

We now support new countertop and tableside payment terminals. You will see these in the Add Terminal screen’s terminal list. The Desk/5000 is a countertop terminal. The Move/5000 is a mobile Wi-Fi terminal that can be used tableside.

Chapter 3. Staff Screens Now Prompt You to Save

Screens under Admin | Admin Settings | Staff now have Save buttons.

If you make changes and try to exit the screen without saving, TouchBistro will warn you. Tap Continue Without Saving to abandon your changes or tap the X button to return to the screen so you can tap Save.