Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at [email protected].

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.

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What’s New in TouchBistro 9.2.6?

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Chapter 1. Staff List

Managers can view and manage staff using the Staff List option under Options.

In 9.2.6, we’ve made a few design changes to this screen. There are three minor functional change to streamline this screen’s functionality:

1.   We’ve removed the ability to view archived staff members. Archived staff members can be viewed/managed from the Admin’s List of Staff screen.

2.   We’ve removed the Admin account’s appearance on this list. If the admin wishes to change his/her passcode, access the Admin account on the Admin’s List of Staff screen.

3.   Clocked-in staff members are grouped at the top. You no longer have to filter on clocked-in staff members.

Chapter 2. Setting Default Tax for a Menu Category

If you set a new tax for a menu category, the Include Tax screen will now be “inline” and no longer pop up a selection screen. Tap < Back to return to the menu category.

Chapter 3. New Alert Ping for Online Ordering

We’ve made the alert ping for incoming coming order louder and more distinctive.