Support & Training
Contact Support
TouchBistro is committed to responding to all support inquires. For reporting inquiries or critical issues, please use the below form or email us at [email protected].
Email
Support
Frequently
Asked QuestionsIf you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at [email protected] and a representative will contact you.
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Setting Up and Using Barcodes
Note: If you intend to purchase the Socket Mobile scanner, do not scan in your barcodes with the camera. The iPad camera and the barcode scanner read barcodes in slightly different ways. If you scan in product barcodes with your iPad camera and later wish to use the Socket Mobile Barcode Scanner, you will need to re-input the UPC codes with the mobile scanner device. You will also not be able to read barcodes with the iPad camera after setting up your UPC codes via the mobile scanner device.